komma surveyed 2000 bank clients in Germany on behalf of the management consulting firm Oliver Wyman this summer.

Alongside basic bank and product portfolios, the usage of digital financial channels was enquired in the almost 30-minute-long online interview. The centrepiece of the study was the awareness and usage of innovative approaches in the banking industry, like multibanking, robo-advise and mobile payment.

You will find the first publication of this study in the article of the Frankfurter Allgemeine (FAZ) (in German) from 21.09.2017.